Shipping Policy


At Sanitaria, we are committed to delivering your favorite Sanitary products — from elegant faucets to premium bath fittings — safely and promptly to your doorstep. Please take a moment to read our shipping policy to understand how we handle order processing, delivery timelines, and associated shipping costs.

1. Shipping Methods
Sanitaria partners with trusted and reliable shipping carriers to ensure your orders are delivered securely and on time. We offer multiple shipping options to meet different customer needs and delivery preferences:
– Standard Shipping: Economical and reliable delivery option for most regions.
– Expedited Shipping: Faster delivery service for customers who prefer quicker dispatch.
– Free Shipping Promotions: Occasionally, we offer free shipping on selected products or order values as part of special promotions or offers.
Each shipping method will be clearly displayed at checkout along with its respective cost and estimated delivery time.

2. Order Processing Time
Once you place your order, our team begins processing it immediately to ensure a smooth and timely dispatch.
– Standard Products: Orders are typically processed and delivered within 8–10 business days from the date of purchase.
– Special Finish or Custom Products: Some products with special finishes (such as rose gold, brushed nickel, or matte black) or made-to-order variants may require additional time. Delivery for such items may take up to 25–30 business days.
Please note that processing and delivery times may be slightly extended during peak seasons, public holidays, or due to unforeseen logistics delays. However, our team always strives to deliver your order as quickly as possible.

3. Estimated Delivery Time
The estimated delivery time depends on several factors, including your shipping address and the location of the seller or warehouse. During the checkout process, you will be shown an estimated delivery window for your order.
While we make every effort to meet these timelines, please understand that external factors such as weather conditions, transportation delays, or regional restrictions may occasionally cause slight variations in delivery time.

4. Tracking Your Order
Transparency is important to us. Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and the name of the courier partner handling your shipment.
You can use this tracking number to monitor your order’s status and estimated arrival date on the courier’s official website. If you face any issues tracking your order, our customer support team is always ready to assist you.

5. Shipping Costs
Shipping costs are calculated based on the delivery location, size and weight of the order, and the selected shipping method.
– The total shipping cost will be displayed at checkout before you confirm your purchase, ensuring complete transparency.
– Free Shipping Offers: When available, free shipping will automatically apply during checkout if your order meets the eligible criteria (e.g., specific products or order value thresholds).

6. Delivery Address & Responsibility
Please ensure that all delivery details — including your name, address, and contact information — are entered correctly at checkout. Sanitaria is not responsible for delivery issues caused by incorrect or incomplete address details provided by the customer.
If you notice an error in your delivery address after placing your order, please contact our support team immediately at [insert email/contact number] before the order is dispatched.

7. Delays and Exceptional Circumstances
While we work diligently with our shipping partners to meet promised delivery times, certain factors may cause delays, such as:
– Natural calamities or severe weather conditions
– Public holidays and government restrictions
– Unexpected courier or logistics disruptions
In such rare cases, we will keep you updated via email or phone regarding the new expected delivery date.

8. Contact Us
For any shipping-related queries, assistance with tracking, or issues with delivery, please reach out to our support team:
Email: contact@Sanitaria.in
Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

At Sanitaria, your satisfaction is our priority.
We ensure every product — from faucets to bathroom fittings — reaches you in perfect condition, with care and reliability at every step.