Refund and Return Policy

Sanitaria Return & Replacement Policy

At Sanitaria, customer satisfaction is our top priority. Every product we sell goes through a strict quality check and is securely packaged to ensure it reaches you in perfect condition. However, in rare cases where issues arise, we are here to help.

1. Eligibility for Return or Replacement
We offer returns or replacements only for defective or damaged products, under the following conditions:
– The product received is physically damaged or has a manufacturing defect.
– The issue is reported to us within 24 hours of delivery.
– A complete unboxing video (from the moment the package is opened until the product is fully inspected) is provided as proof.
Important: Without an unboxing video, we will not be able to process return or replacement requests.

2. Items Not Eligible for Return or Replacement
Returns or replacements are not applicable in the following cases:
– Damage caused due to improper installation, mishandling, or misuse after delivery.
– Products that have been used, installed, or tampered with in any way.
– Claims for missing items without valid unboxing video evidence.
– Customized or made-to-order products, as they are tailored specifically to customer requirements.

3. Process for Requesting a Return or Replacement
If you receive a damaged or defective product, please follow these steps:
1. Contact us at support@sanitaria.in within 24 hours of receiving the order.
2. Provide the unboxing video and clear images highlighting the defect or damage.
3. Once your claim is verified, our team will arrange a replacement or guide you through the return process.

4. Refunds
Refunds are issued only in cases where a replacement is not available for a verified defective product.
– Once approved, the refund will be processed within 7–10 business days to the original payment method.
– You will receive a confirmation email once your refund has been initiated.

5. Important Notes
– All products are carefully inspected and packaged before shipping.
– Sanitaria reserves the right to approve or reject any claim based on the supporting evidence provided.
– Our policy is designed to maintain fairness and transparency for both our customers and our brand, in accordance with consumer protection guidelines.

At Sanitaria, we stand by the quality of our products and the trust of our customers. We appreciate your understanding and cooperation in helping us serve you better.